Refund Policy

Updated 23 September 2026

DIFRXN sells digital service credits through PayPal. This policy does not limit mandatory consumer rights that apply in your jurisdiction.

Failed or duplicate purchases

If PayPal charged you but credits were not delivered, or the same purchase was charged more than once, contact DIFRXN with the account username, PayPal order ID, date, and amount. Verified failed or duplicate transactions will be corrected or refunded.

Unused credits

You can request a refund of unused credits. Discretionary eligibility depends on the circumstances, separately from mandatory consumer rights. Consuming credits does not by itself remove a statutory withdrawal right. Any applicable exception requires the legally necessary express request or consent, acknowledgment and confirmation. See the purchase and withdrawal information, including a withdrawal request template.

Failed generation jobs

When DIFRXN records a generation as failed or canceled before completion, reserved credits are returned automatically. A generation that completed but produced an unwanted creative result is not normally treated as a technical failure.

Abuse and chargebacks

Purchases associated with account abuse, limit evasion, fraudulent payment, or material breach of the Terms may be ineligible for discretionary refunds. A chargeback or reversed payment can remove corresponding credits, place the account on billing hold, or suspend access while the dispute is reviewed.

How to request a refund

Open a Billing ticket through Support in the DIFRXN app or email [email protected] with the account name and PayPal order ID. Do not send a password, card number, or PayPal login credentials. Approved refunds return through PayPal and may take additional time to appear.